Terms and Conditions

1. All contracts between Solid Stone Worktops Ltd (“the Company”) and the person, firm or company who accepts the quotation from the company for the sale of the goods or whose order of the goods is accepted by the company (“the Customer”) shall be governed exclusively by these terms and conditions of sale. No variation or addition to these conditions shall be binding unless agreed in writing by the authorised representatives of the Customer or the Company.

2. On receipt of an order from a Customer, Solid Stone Worktops Ltd will issue a formal order acknowledgement which will confirm the relevant specification details and price. It will be the responsibility of the Customer to ensure that this acknowledgement correctly reflects their requirements and where the Customer has not given the Company a written order a signed copy of the order acknowledgement must be returned or the receipt of the deposit referred to in the order acknowledgement.

3. A quotation by the Company does not constitute an offer and the Company reserves the right to withdraw or amend the same at any time prior to the Company’s acceptance of the Customer order.

4. The quality, quantity and specification of the goods shall be those set out in the order form, subject always to the following:

a. All natural materials supplied are subject to their natural markings, veining, variations in colour, cracks and vents. These are supplied cramped, stopped or reinforced where necessary and no claim on this account can be made.

b. When samples have been submitted identical resemblance of the product supplied to the sample cannot be guaranteed.

c. Any descriptions of material offered are for guidance only and do not imply suitability for any particular purpose.

d. All thicknesses quoted are nominal and no liability is accepted for reasonable variations of whatsoever nature.

5 The price of the goods is the price stated in the Company’s order acknowledgement. Unless otherwise stated all prices are given exclusive of VAT which will be chargeable at the rate applicable at the time of delivery.

6. Customers without an account with Solid Stone Worktops Ltd will be required to make payment as follows: STAGE 1 initial deposit to reserve the stone, STAGE 2 deposit for material and STAGE 3 outstanding balance is paid directly to our third party stone fitters

7. Customers with an account with the Company will be required to make a deposit of 20% of the estimated value of the stone including templating, fitting and transport costs and the balance payment within 20 days of the date of the invoice which will be submitted to the Customer on or after delivery of the goods or on such earlier date if delivery is delayed by the customer.

8. Solid Stone Worktops Ltd reserves the right to charge interest at the rate of 1.5% per month on unpaid balances (whether before or after any judgement).

9. Delivery of goods shall be made by the Company as follows:

a. For goods being installed by the Company, on the date of completion of such installation.

b. For other goods, upon physical delivery by the Company or collection by the Customer or authorised agent from the Company.

c. Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of goods howsoever caused. The Company will endeavour to fulfil its agreed commitments to its Customers, however due to the vagaries of the availability of materials used we can only offer an expected time. Time for delivery shall not be of the essence of the contract unless expressly agreed by the Company in writing. The Company shall not be liable for failure to deliver the goods if the failure is due to reasons beyond the Company’s reasonable control.

10. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer wrongly fails to take delivery of the goods, the time when the Company has tendered delivery of the goods.

11. Notwithstanding any other provision of these conditions, the property in the goods shall not pass to the Customer until Solid Stone Worktops Ltd has received full payment for the goods.

12. Until such time as the property in the goods passes to the Customer (and provided the goods are still in existence and have not been re-sold) the Company shall be entitled at any time to require the Customer to deliver up the goods to the Company, and if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the goods are stored and repossess the goods. If the Customer shall have re-sold the goods, the proceeds of such sale shall be held by the Customer as trustee for and to the account of the Company.

13. Subject to condition 4 above and the conditions set out below, the Company warrants that the goods will correspond with their description at the time of delivery.

14. The Company shall be under no liability in respect of any defect in the goods arising from any sample drawing, design, specification or template supplied by or on behalf of the Customer.

15. The Company shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s instructions (whether oral or in writing), misuse or alteration or repair of the goods without the Company’s approval.

16. Subject as expressly provided in the conditions, and except where the goods are sold to a person dealing as a Customer (within the meaning of the Unfair Contract Terms Act 1977) all warranties, conditions or other terms implied by statute or company law are excluded to the fullest extent permitted by law.

17. Where the goods are sold under a Consumer Transactions (Restrictions on Statements) Order 1976 the statutory rights of the Customer are not affected by these conditions.

18. Any claim by the Customer which is based on any defect on the quality or condition of the goods or their failure to correspond with their description shall (whether or not delivery is refused by the Customer) be notified to SOLIDSTONEWORKTOPS . within three days from the date of delivery. If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the goods and the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the price as if the goods had been delivered in accordance with the contract.

19. Where the Customer deals as a consumer, the provisions of s35 of the Sale of Goods Act 1979 (as amended) shall replace the provisions referred to in clause 18 above.

20. Where any valid claim in respect of the goods which is based on any defect in the quality or condition of the goods or their failure to match their description is notified to Solid Stone Worktops Ltd in accordance with these conditions, the Company shall be entitled to replace the goods (or the part in question) free of charge or, at the discretion of the Company, refund to the Customer the price of the goods (or a proportionate amount of the price) but the Company shall have no further liability to the Customer.

21. Except in respect of death or personal injury caused by Solid Stone Worktops Ltd negligence, the Company shall not be liable to the Customer by reason of any representation (unless fraudulent) or any implied warranty condition or any other term or any duty at common law, or under the express terms of contract, for any indirect special or consequential loss or damage (whether for loss of profit or otherwise) cost expenses or other claims for compensation whatsoever (whether caused by the negligence of the Company, its employees or agent otherwise) which arise out of or in connection with the supply of the goods, their installation by the Company, their use, and the entire liability of the Company under or in connection with the contract shall not exceed the price of the goods, except as expressly provided in these conditions. In no event shall the Company be liable to the Customer for any incidental or consequential loss, damage or injury.

22. The Company shall not be liable to the Customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of the Company’s obligations in relation to the goods, if the delay or failure was due to any case beyond the reasonable control of the Company, including but not limited to acts of God, war, riot, fire, flood, drought, exercise of government E C or foreign authority, contrary legislation, strikes, lockouts, trade disputes, import or export regulations or embargoes and difficulties in obtaining raw materials.

23. Solid Stone Worktops Ltd reserves the right to change these terms and conditions from time to time and when they affect current Customer orders the Company will advise the Customer accordingly in sufficient time to allow the Customer to amend or terminate the contract by written notice.

24. Either party may immediately terminate the contract by written notice if the other becomes insolvent or is deeded to be insolvent within the meaning of s123 of the Insolvency Act 1986.

25. Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to that other party at its registered offices or principle place of business or where a person is dealing as a consumer at such address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

26. No waiver by the Company or any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.

27. The following information is principally designed to address issues that arise when specifying and working with granite and marble:

a. All reasonable effort should be made by the customer to ensure that cabinets are secured firmly to the wall, are level and have sufficient braces. It is also advisable to ensure the floor can support the weight. When handling granite the fitters are extremely careful, however no responsibility can be taken for damage to cupboard fronts or wall fixings and we would advise customers to remove them prior to fitting and / or remedial work.

b. Most granite supplied by the Company is 30mm in thickness (+/- 2mm) and most hobs supplied by manufacturers are in excess of this measurement. In the event that the fitters need to alter the cabinets by routing / cutting out sections or providing extra braces the fitters reserve the right to charge an extra £150.00 per cabinet at time of installation.

c. Templating and fabrication is not an exact science and slight tolerances in both overhangs and thickness are to be expected. Our fitting team may also need to chop out plaster. Every care is made when conducting such operations, but the Company do not take any responsibility for live plaster falls and it is the responsibility of the customer to make good these areas. Walls are rarely straight and as such natural wall gaps may occur. It is therefore advisable to have splash backs fitted unless the customer intends to tile.

Cut outs : Information supplied by the customer such as cut out dimensions, overhangs, splash backs, and positioning of cut outs given to the Company at the time of order or subsequently given by other methods of communication is the customer’s responsibility and no liability whatsoever can be taken for incorrectly advised dimensions.

d. Some flexing can occur on unsupported joints which can result in them opening and repairs may be necessary. However this can be exasperated by owners standing on their stone surfaces. The best axion is ‘use steps’.

e. POROSITY IN GRANITE : Granite surfaces can stain and are not impervious to damage. However they can easily last a lifetime if properly cared for

.f. Care must be taken to ensure any spilt liquids are mopped up immediately such as cigarettes, hot oil, lemon juice, wine, detergents, alcohol and acidic or alkaline substances. Remember, stones cannot be rendered impervious to all marking and staining.

g. For a long lasting finish granite and marble should be treated at regular intervals. Please view our site for recommended cleaning, polishing and sealing products.

h. The Company can provide not only polished surfaces, but also honed finishes. However we do not recommend such surfaces to be used in a kitchen environment.

I. Hit a stone with something blunt and heavy and the chances are it will crack. Granite is no different. Under the Company’s terms and conditions once a customer’s granite is fitted no responsibility can be taken by the Company for cracks or fissures appearing. To ensure your granite does not crack use a chopping board as a preparation centre and take care not to drop heavy objects onto its surface.

j. Solid Stone Worktops Ltd is happy to supply small samples of material sized for postage at 100mm x 100mm.. However it must be remembered all our products are made of NATURAL ELEMENTS and can vary in colour. It is for this reason the Company cannot guarantee the colouring or character of stone delivered and fitted, as an exact match to any sample offered.

k. Granite is by its very nature a very dense and heavy material and weighs in excess of 90 kilos per square metre. We therefore will not provide lengths in excess of 3m. The Company also reserve the right to add joints where it feels necessary commensurate with health and safety guidelines and accessibility.

28. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.

29. The contract shall be governed by the laws of England and the Customer agrees to submit to the non exclusive jurisdiction of the English courts.

PAYMENT METHOD

STAGES OF PAYMENTS GUIDELINES
METHODS OF PAYMENTS / STAGE OF WORKTOPS BEING FITTED		BACS	CASH	DEBIT CARD	CREDIT CARD
PAYMENT 1	BOOKING DEPOSIT (Reserve Material / Admin / Secure Booking)	30%	30%	30%	30%
PAYMENT 2	MAIN DEPOSIT (Material & Fabrication – Variable Depending On Size Of The Job)	Variable	Variable	Variable	Variable
PAYMENT 3	ON COMPLETION OF INSTALLATION (Paid On Completion Of Installation To Fitting Team)	£850 (This amount can change depending on the work involved)
PAYMENT CHARGES	*COST OF TRANSACTION Please check there will NOT be charges on your method of payments**	0%	0%	0%	0%
NOTE	PAYMENTS ON TIME WILL PREVENT ANY DELAYS TO YOUR TURNAROUND. ALL PAYMENTS MADE ARE TO COVER OUR COSTS AND ARE NON REFUNDABLE. PAYMENT 1 COVERS THE ADMIN COST AND RESERVATION OF MATERIAL PAYMENT 2 COVERS THE FULL COST OF THE MATERIAL PAYMENT 3 IS PAID TO FITTER. ONCE PAID YOU VERIFY YOU ARE HAPPY WITH THE WORKMANSHIP AND MATERIAL

INSTRUCTION & GUIDELINES FOR KITCHEN WORKTOP INSTALLATION

● The Customer or their authorised representative must be present to walk the templaters and fitters through their requirements when they first arrive, and to sign off on the completed installation.

● All cupboards should be levelled as far as possible and be secure with proper support for the weight of the granite. All cupboards should be firm and screwed to each other as well as the wall. This should be checked by the Templater and instructions given to the Customer if not. If there are several issues and the difference is greater than 10mm then templating will be cancelled and re-booked with a £200 fee being levied.

● Cupboard doors should ideally not be installed until after the worktops are installed and any doors on existing cupboards removed prior to installation. This will minimise any risk of damage.

● Undermount sinks should be installed and supported by wooden batons under the flange ready for templating and subsequent fitting. 5-10mm play should be given front to back and left to back in case of adjustment required at fitting. They should be fitted 1mm lower than the top of the units to prevent scratching

● A metal bar (10mm thick, box section) should be inserted at the front of the cupboard containing the hob cut-out and large overmounted sinks, onto which the granite can be glued (to provide extra support for the strip of granite at the front). Alternatively a wooden baton can be used if there is no oven beneath limiting the space available.

● Any void spaces for appliances should have a baton put on the wall at the back to support the back of the granite.

● Platforms for islands/ peninsulars should be built and secure and ready to accept the granite onto their surface. Supporting legs should be used where appropriate and screwed into the wooden platform. The base should be completely stable and screwed to the floor if necessary.

● All worktops (temporary or laminate) should be removed and hobs/ overmount sinks removed and disconnected ready for Templating and subsequently for Fitting the granite.

● Consideration has been given to whether splashbacks or tiles to be placed on walls and therefore the level of tolerance required in the accuracy of the template and size of gaps where the wall is not straight. High points in walls should be chiselled back if required to enable a tighter fit at time of templating. The granite will ALWAYS be cut straight (at an angle if necessary) and it is the customer’s responsibility to resolve any gaps created if the walls are not straight and have bellies or hollows.

● Joint placements always to be on the edge of a cupboard., or supported properly

● Templates should be EXACT. Additional information such as measurements should be MINIMAL to reduce the likelihood of cutting errors. Splashback and polished edge requirements should be marked clearly on the template using 2 different coloured lines.

● Access should be clear and the ground even to prevent injuries and breakage when the granite is being carried into the kitchen.

● Templates should have sink and hob holes cut-out and the sinks and hobs placed inside to verify that they fit.

● Templates with sink and hob cut into them should be placed on cupboards and the cupboards pencil marked to show where the wood needs to be trimmed and to confirm that the hole is in the correct place and not over a cupboard side.

● The cupboards containing the sink and hob should have any impeding wood trimmed back to accept the hob or sink, by the Customer or their fitter, either at time of template or before the Granite Fitters arrive.

● Consideration must be given to size of pieces and whether they can be carried inside depending on access.

● Consideration must given to whether the templated piece is wider at the back or front and therefore whether the granite will be able to be slid in eg between cupboard and wall or 2 walls. Where the wall is wider at the back the edge of the granite should not follow this but should be cut square. A solution will need to be found by the customer for the resulting gap, eg tiles or splashbacks or re-plastering.

● NO piece to be cut wall to wall if it would not be able to be fitted afterwards eg access insufficient or room too small to manoeuvre.

● NO end panels or other additions need to be done AFTER templating.

● If there is a large hob backsplash, have the walls been prepared to a robust standard to enable it to be glued throughly with no danger of subsequently falling? Fitters to make sure it is keyed into the wall thoroughly.

● All walls should be fully plastered and painted to enable upstands to be bonded correctly and to avoid the granite being damaged if plasterboard and plastering is done subsequent to granite fitting.

● Plinths should be removed before the Fitters arrive so that any final adjustment of levels can be made by adjusting the legs.

a) +/- 4mm overhangs

b) 4-18mm gaps to walls (depending on tile/no tile or upstand)

c) +/- 2mm thickness variation

d) Drainage grooves are cut flat, 5mm deep +/- 2mm

Customer responsibilities

Grout any gaps behind upstands or worktops and walls in line with b) above

CONFIDENTIALITY AGREEMENT

It is understood and agreed to that the below identified disclosure of confidential information may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that

1. The Confidential Information to be disclosed can be described as and includes:

Invention description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, costs, profit and margin information, finances and financial projections, customers, clients, marketing, and current or future business plans and models, regardless of whether such information is designated as “Confidential Information” at the time of its disclosure.

2. The Recipient agrees not to disclose the confidential information obtained from the discloser to anyone unless required to do so by law.

3. This Agreement states the entire agreement between the parties concerning the disclosure of Confidential Information. Any addition or modification to this Agreement must be made in writing and signed by the parties.

4. If any of the provisions of this Agreement are found to be unenforceable, the remainder shall be enforced as fully as possible and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit enforcement of the Agreement as a whole.

Wherefore, the parties acknowledge that they have read and understand this Agreement and voluntarily accept the duties and obligations set forth herein.

The guys at solid stone was quick and efficient with a good turn around They made the experience easy and painless

Mark Willson

Posted on Google

Just had my kitchen worktops changed to quartz by solid stone worktops LTD.what a fantastic job they have done.very professional and would highly recommend this company

Phil Sheen

Posted on Google

From the very beginning of the process, the team at Solid Stone Worktops has been truly superb. Professional, responsive, very helpful and good value for money. The samples were sent quickly, when I had questions I could easily reach out to Jeremy and Ollie to be guided, and the installers have been a pleasure to deal with. We also appreciated the quick turn around. We are very happy with our new quartz worktop and would definitively recommend the service of Solid Stone Worktops. Thank you!

Manuela Mirkos

Posted on Google

Excellent company to do business with, a large range of quality worktops and workmanship is exemplary. All work was completed quickly and on time and a good price.

Ranjit Basra

Posted on Google

I can’t fault Solid Stone Worktops. After our existing supplier let us down, Ollie and the team were tasked with getting the order templated, fabricated and installed in just 10 days. From my first interaction they were consummate professionals and the quality of the materials coupled with the expertise on hand, and the high-level finish made them an absolute dream to work with. Ollie shared videos of each material – not just photos – so I could see how they interact with the light and the fact you can deal with them over WhatsApp as well as by phone just added to their overall appeal for me. We’re already working with Ollie to discuss a future project and I’ll be using them for any and all worktop needs I have in the future.

Vicky Woollaston

Posted on Google

Oli and the team did a great job of our worktop. We got quotes from lots of different companies, however, none of them could compete with the price. Oli was very patient throughout and didn’t pressure us into making a deposit. However, once the deposit was paid, it was a no rush experience until we had an install date. Once the worktops were ready, Solid Stone templated and installed within 7 days which we were very impressed with.

james harris

Posted on Google

Excellent service, very professional, good communication and information, pleased with quality of work and competitive pricing including fitting for quartz worktops. Good choice and variety. Thank you

Winnie Spencer

Posted on Google

Found this company on Google to get a comparison to the quote for quartz worktop I had from Howdens. They were a lot cheaper and much faster turnaround. It was a pleasant surprise that the service was also excellent, accommodating us viewing samples and changing the installation dates due to our project delays. Ollie was friendly and responsive throughout. Would highly recommend it.

Ricardo Moreira

Posted on Google

Had an excellent experience with Solid Stone worktops, from pre-sales right through to fitting. Quick to reply and make changes where we needed, the templater did a fantastic job with our exceptionally uneven walls, and the final result looks fantastic. Would not hesitate to recommend.

Amy Sibley

Posted on Google

I’ve just had my kitchen worktops refitted in an existing kitchen and it all went smoothly and looks great! Ollie worked through all the details with me, from choosing the materials, sending out samples, organising the templating, and then organising the fitting. The fitters were efficient and handled the job with ease. They even helped to fit the tap!

All in all, very happy with the job!

Karl DeMenezes

Posted on Google

Had the pleasure of ordering my kitchen worktop from Solid Stone worktops through Ollie. Was on the hunt for quartz worktop but many companies were outside of our budget, that was until I came across Solid Stone. Service was exceptional from start to finish. The quote was competitive and Ollie kept me informed throughout the whole process. It’s usually 7-10 working days between templating and installation, however they fitted it within 5 working days! Extremely happy with my worktop and the service. The worktop looks beautiful in our kitchen. Would definitely recommend!

SANIA RAMZAN

Posted on Google

The folks at Solid Stone have provided a great service. From the initial enquiry through multiple phases of decision making, they were responsive and helpful. The end result looks great, and was good value.

Mark Schofield

Posted on Google

Excellent company. First class customer service and great value. Fully recommended.

P T

Posted on Google

Oliver and his team were absolutely brilliant from initial contact to completion of the works and very patient as the date had to be changed due to kitchen not being quite ready which wasnt an issue to them. I had 5 quotes from different companies however olivers customer service blew me away! He was the only one that made the effort to call me to find out more about the stone we wanted which they didn’t even stock, however contacted the supplier Noble stone which was near the office and they were able to install the stone we had chosen and fell in love with. Pricing was competitive and within our budget thanks to oliver going that extra mile to get it done and even managed to get our window sill done last minute which yet again wasnt issue if done in time. Overall service was great oliver was always happy to answer any questions we had and nothing was ever an issue which was great given we are in the middle of a house refurbishment. We are already thinking to use solid stone again as we are looking for a mirror back splash for our new kitchen.

Luis Navalha

Posted on Google

I’m in the trade and I don’t usually book trades without a personal recommendation. But given the worktops where our last expenditure on the house, Budget was tight and I needed to shop around. I’m really glad to have found Ollie at solid stone worktops. Not only where they very very competitive. But they went the extra mile to work with my budget and the turnaround was incredibly quick. It’s hard to imagine a better result. I was particularly please they managed to end the worktop midway on the lip of the butler sink. All the workers extremely pleasant. They were also very accommodating of the addition of some last minute details, much appreciated.

Christophe Spurling

Posted on Google

Very happy with our worktop. Ollie was very helpful from the start and made the necessary arrangements for me to go and view the worktops in person to help make my descison. Sorted me out with a great price as well. The team arranged to fit my worktop on a timetable that fitted into out build schedule perfectly, which was really helpful. Very happy to recommend Solidstone.

Adam Daglish

Posted on Google

We are really pleased with our quartz worktop and the efficient friendly professionalism of everyone in Solid Stone Worktops Ltd . Great company, would recommend them.

Safo Kordestani

Posted on Google

Ollie and his team were brilliantly patient from the beginning. We were looking for extremely good value for money and also a great finish. The quartz we chose was priced very competitively and although we changed our minds and the design a couple of times, Ollie was very patient and flexible with us. It’s a big decision to make and we knew once it was down, it was going to be there for a very long time. We can’t thank Ollie and his team enough for helping us in having the dream quartz worktop. The ‘leather’ feel choice was an option unknown to us but one we were very pleased to have the opportunity to choose. Thank you once again for being so brilliantly flexible and patient as well as excellent value for money!